« Les technologies qui utilisent la reconnaissance faciale, la géolocalisation et le big data, et connectent les données résultantes à des événements comportementaux, comme les achats en espèces ou l’usage d'un appareil, gagnent en popularité », a déclaré M. Burke. It sounds complex, but the technology is actually well-established and understood. The 2021 Gartner CEO Survey captured responses from 465 business leaders from more than 30 countries. The result was a safer, more seamless and integrated overall experience for customers and employees. Everyone has experienced the frustration of a bad customer service setup, and many turn to outside help (Google, YouTube, Facebook) to navigate tricky situations. But they were not right either. Failure to do so can be damaging to the business. The bad news is that more instances of outside help removes an important company-consumer touchpoint. Digital should be the default at all times. For example, one telecommunications company transformed its entire customer experience in an effort to improve safety and satisfaction. Keep pace with the latest issues that impact business. Dans cet article, vous apprendrez tout sur le Cycle de Hype de Gartner. Distributed cloud, AI engineering, cybersecurity mesh and composable business drive some of the top trends for 2021. “The unprecedented socioeconomic challenges of 2020 demand the organizational plasticity to transform and compose the future,” said Brian Burke, Research Vice President, during virtual Gartner IT Symposium/Xpo™ 2020. Le Hype Cycle du Gartner est une courbe d’interprétation de la maturité, de l’adoption, des promesses et des opportunités des technologies émergentes et de la façon dont elles évoluent au fil du temps. Intelligence artificielle : L’intelligence artificielle et les technologies émergentes associées devraient … Again, COVID-19 has acted as an accelerator, driving the industry to find new and improved ways of getting food and products to consumers. The same wearables that health insurance companies use to track physical activities to reduce premiums could also be used to monitor grocery purchases; too many unhealthy items could increase premiums. Companies can then use that data to improve driver performance, routing and safety. Together they enable organizational plasticity that will help guide organizations in the next five to 10 years. Plummer presented these Gartner top strategic predictions for 2021 and beyond. Organizations with on-site childcare will attract more candidates. Customer Service & Support Customers, strategy, organization and technology will evolve customer service organizations over the coming five years, according to Gartner customer service and support predictions for 2021. https://www.gartner.com/smarterwithgartner/gartner-top-10-strategic- Many organizations are supported by a “patchwork” of technologies that are not lean, optimized, connected, clean or explicit. Ab 2011 ging es dann ziemlich steil bergab, bis hin zum Tiefpunkt, oder wie Gartner es nennt: Hinunter ins sogenannte Tal der Desillusionierung. *Note some documents may not be available to all Gartner clients. For the fifth year in a row since 2017, I would like to share my thoughts on what I see as the cutting edge, emerging, developing and mature technologies from around the digital health world visualised in a "Digital Health Hype Cycle 2021 infographic. Are you ready to get HYPE? According to Gartner’s 2020 Hype Cycle for Artificial Intelligence – Despite the global impact of COVID-19, 47% of artificial intelligence (AI) investments were unchanged since the start of the pandemic and 30% of organizations actually planned to increase such investments, according to a Gartner poll. Keep pace with the latest issues that impact business. The Gartner Hype Cycle for the Digital Workplace, 2020. Sensors or RFID tags were used to determine whether employees were washing their hands regularly. To successfully do this, organizations must enable better access to information, augment that information with better insight and have the ability to respond quickly to the implications of that insight. All of human knowledge could be stored in a small amount of synthetic DNA. Gartner predicts that by early 2021, 20% of private childcare centers will have closed permanently, leaving a dearth of qualified providers. By 2023, large organizations will increase employee retention by more than 20% through repurposing office space as on-site childcare and education facilities. Beyond that, these immersive experiences enable people to relive in-person experiences long after they’re over or even share those experiences in real time with people who can’t join them. Download the Top Strategic Technology Trends for 2021 eBook. By 2024, 30% of digital businesses will mandate DNA storage trials, addressing the exponential growth of data poised to overwhelm existing storage technology. Das fragte 1968 der US-Schriftsteller Philip K. Dick. Sunday, March 28, 2021 Gartner’s Hype Cycle as myth Most people in business know about Gartner’s hype cycle, many of them believe it, and some act on it, for example through corporate investment decisions and buying Gartner’s services. Since 2005, enthusiasts have been following AR’s journey up and down the curve. By 2025, 75% of conversations at work will be recorded and analyzed, enabling the discovery of added organizational value or risk. Learn how Gartner can help you achieve your mission-critical priorities. 1 Gartner, “Market Guide for Vendor-Neutral Archives,” Barry Runyon, Seth Feder, 1 February 2021. It’s a story (more accurately, a trope) that meets my know/believe/act criterion for myth. Chaque année, le cabinet Gartner publie une nouvelle version de son hype cycle qui place 1 900 micro-technologies organisées et 76 macros technologies dans un cycle de 5 phases. As a “COO by proxy,” the CIO will take on the organizationwide role and begin to close the gaps between what the technology can do, what the business can do and what the business wants to do. The customer service and support function will see radical changes in 2021 in an ongoing response to the effects of the pandemic. These and many other new insights are from the Gartner Hype Cycle for Artificial Intelligence, 2020, published on July 27 th of this year and provided in … Distributed cloud is the future of cloud. Combinatorial innovation is an overarching theme for these trends. It would mean a year’s worth of human knowledge could be stored in a gram of synthetic DNA for thousands of years. However, all this data collection comes at a risk. By 2025, customers will be the first humans to touch more than 20% of the products and produce in the world. Read more: 2 Megatrends Dominate the Gartner Hype Cycle for Artificial Intelligence, 2020. As demonstrated by the COVID-19 protocol monitoring example, the IoB is about using data to change behaviors. Si de nombreuses entreprises appliquent ces principes au coup par … Right now, most data can be stored for a maximum of 30 years. AI projects often face issues with maintainability, scalability and governance, which makes them a challenge for most organizations. Diese Nachricht sorgte in der AR-Szene für großes Kopfschütteln: 2019 war Augmented Reality offiziell nicht mehr im Gartner Hype Cycle zu finden.Jahr für Jahr bewegte sich AR stetig die Kurve des Hype Cycles entlang. Privacy is an illusion. As the Internet of Things (IoT), virtual and augmented reality, digital twins and other technologies evolve, immersive experiences are now more affordable, and more fun. For 2020, Gartner analysts note the COVID-19 pandemic has been a detriment throughout the technology-development chain. By 2024, 25% of traditional large-enterprise CIOs will be held accountable for digital business operational results, effectively becoming “COO by proxy.”. Many assets now exist outside of the traditional security perimeter. As organizations improve not only the amount of data they capture, but also how they combine data from different sources and use that data, the IoB will continue to affect how organizations interact with people. All rights reserved. And they need digitaliized processes to function in today’s environment. Discover key actions CIOs and IT leaders must take to... Get actionable advice in 60 minutes from the world's most respected experts. When employees at an industrial site returned to the workplace after it was closed during the COVID-19 pandemic, they noticed a few differences. Until it was recently rediscovered by the general public (mostly through video games), VR survived many hypes in the CAVEs of different research institute and big companies. Zero Trust Network Access (ZTNA)is a cybersecurity technology that limits user access to applications based on their need – and authorization — to use that application. Hype 2021 Hype Cycle Gartner 2019 : quelle techno est au sommet de . With an increase in technologies that gather the “digital dust” of daily life — data that spans the digital and physical worlds — that information can be used to influence behaviors through feedback loops. By 2025, customers will pay a freelance customer service expert to resolve 75% of their customer service issues. These trends represent business, market and technology dynamics that data … April 23, 2021 by Brian Wang Gartner Hype Cycle is misapplied because really nothing should get past the starting point if it does not have significant funding, a first product and then a first sale. Organizations should look to build a network of experts to help their customers, but also take the time to understand the legal ramifications of using third-party experts. The top trends driving the evolution of digital workplace technologies. According to Gartner, “The IT organization must devise policies for data ownership, governance (including quality, security, privacy, and life cycle concerns), architecture, and digital ethics.” In order to transition to deploying across the business, specific challenges must all be addressed when initiating IoT projects. What's hot - what's not... everything you need to know about AI this decade [Read more] ... April 14, 2021 Transferred Calls are Harming Your CX: Here’s What to do About It April 7, 2021 7 Essential Types of Contact Center Automation April 1, 2021 Conversational AI for Contact Centers: All You Need to Know March 22, 2021 Beyond Cold Calls and … Any organizations that have an online presence, from social media to retailer platforms, face the challenge of how to deal with malicious content. Organizations that are prepared to pivot and adapt will weather all types of disruptions. This approach is designed specifically for the increasing need to share data while maintaining privacy or security. Whilst 3D printing is expected to continue its growth, 4D printing has recently entered the market and is in the first phase of the Hype Cycle. “Nontraditional approaches will enable the next rebound of innovation and efficiency.”, Technology trends IT can’t afford to ignore. https://www.gartner.com/.../gartner-top-strategic-technology-trends-for-2021 Read more: How 2020 Accelerated Conversations on Diversity, Equity and Inclusion. Plus, not having to choose between childcare and a job may result in more women in leadership positions over the long term. La courbe permet de positionner graphiquement les innovations en fonction de leur degré de maturité d'une part, de leur visibilité et des attentes qu'elles suscitent, de l'autre Écoutez Sirup Hype 2019 par Various Artists sur Deezer. Read Now Research Quick Guide to Strategic Planning Download Guide. *Note: Some documents may not be available to all Gartner clients. Are Vaccine Passports the Route to a Faster Postpandemic Recovery? Gartner Hype Cycle for artificial intelligence, 2021 Hype Cycle for Artificial Intelligence, 2020 - Gartner Hype Cycle for Artificial Intelligence, 2020 Summary Enterprises are making tangible progress with AI initiatives, but also many mistakes. Organizations must consider how society affects the performance of the business, and they have a responsibility to reduce or eliminate tone-deaf or insensitive racial and ethical concerns. Enabling organizations to have these services physically closer helps with low-latency scenarios, reduces data costs and helps accommodate laws that dictate data must remain in a specific geographical area. Gartner, the business research and advisory consultancy, developed the industry standard methodology, the “Gartner Hype Cycle” continuum, along which any technology can be plotted at a given point in time (Gartner Inc., 2020). New technologies are automating most processes, and that ability to automate will change how businesses operate and how they think about their business models. Des tendances comme le cloud computing, la communauté des ‘makers’ et l’open source vont propulser l’IA entre les mains de tout le monde». Only 16% had temporarily suspended AI investments, and just 7% had decreased them. Cybersecurity mesh is a distributed architectural approach to scalable, flexible and reliable cybersecurity control. The IoB can gather, combine and process data from many sources including: Commercial customer data; citizen data processed by public-sector and government agencies; social media; public domain deployments of facial recognition; and location tracking. Read this note to look at conversational AI platforms for... Get actionable advice in 60 minutes from the world's most respected experts. This trend enables organizations to collaborate on research securely across regions and with competitors without sacrificing confidentiality. Le cabinet Gartner vient de dévoiler l'édition 2019 de sa fameuse Hype Cycle. DNA storage, factory and farm automation and freelance customer service drive predictions for the foreseeable future. « Ces technologies, qui permettent aux ‘early adopters’ de s’adapter à de nouvelles situations et de résoudre de nouveaux problèmes, vont être mises à la disposition des masses – démocratisées. The Gartner Hype Cycle is a methodology used by executives to navigate this fast-moving innovation world. The good news is that this means organizations will have reduced costs in certain customer service areas. People centricity: Although the pandemic changed how many people work and interact with organizations, people are still at the center of all business. Additionally, as the technology continues to evolve, offering better automated factories — maybe ones that don’t squash the grapes — will one day act as a competitive advantage. For example, it might be possible to measure — and work on improving — overall employee satisfaction. By 2025, 40% of physical-experiences businesses will improve financial results and outperform competitors by extending into paid virtual. Digital data (i.e., music, video, statistics) would be encoded in the nucleic acid base pairs of synthetic DNA strands. This research is part of the 2020 Hype Cycle Special Report: Innovation as Strategy, a research collection that helps organizations identify opportunities that enable the creation of new business and operating models. I use Gartner to bolster my confidence in decision making. Increasingly, the main challenge is not collecting the data — it’s storing it long term in a safe way. Total experience combines multiexperience, customer experience, employee experience and user experience to transform the business outcome. When customers arrived for their appointment and came within 75 feet of the store, they received two things: 1) A notification to guide them through the check-in process and 2) an alert letting them know how long it would be before they could safely enter the store and maintain social distance. As conventional silicon processors approach performance, economic and sustainability limits, they will limit digital initiatives and innovation, thereby limiting the growth of the business. The Gartner Hype Cycle for Supply Chain Planning Technologies publication assesses technologies that executives should consider leveraging to stay relevant to their various stakeholders and to gain or maintain their competitive advantage in the marketplace - in this article we detail 4 technologies supporting supply chain planning innovation. 6 Step Action Plan for Effective Portfolio Management, 3 Steps to Start Lean Portfolio Management, Use Zero-Based Prioritization to Reevaluate Your Project Portfolio, 3 Digital Priorities for Software Engineering Leaders. Gartner Top 9 Security and Risk Trends for 2020, 2 Megatrends Dominate the Gartner Hype Cycle for Artificial Intelligence, 2020, Gartner Top 10 Strategic Technology Trends for 2018, Gartner’s Top 10 Strategic Technology Trends for 2017, Top Trends in the Gartner Hype Cycle for Emerging Technologies, 2017, Gartner Top 10 Strategic Technology Trends for 2019. Read more: Gartner Top 9 Security and Risk Trends for 2020. The best outside help will cost money, which means paying for a faster solution. Due to the governance aspect of AI engineering, responsible AI is emerging to deal with trust, transparency, ethics, fairness, interpretability and compliance issues. As they close these gaps, they can create business value and selectively create composability in the business. Resilient delivery: Whether a pandemic or a recession, volatility exists in the world. That’s not to say physical space doesn’t have its place, but it should be digitally enhanced, for example, contactless check-out at a physical store, regardless of whether its physical or digital capabilities should be seamlessly delivered. For the fourth year in a row, the team at Trending in Education digests and breaks down the Gartner Hype Cycle For Emerging Technologies which was recently released for 2020. It brings together various disciplines to tame the AI hype while providing a clearer path to value when operationalizing the combination of multiple AI techniques. What’s more, this behavioral data was collected and analyzed by the organizations to influence how people behaved at work. This will also include increasing autonomy and democratization across the organization, enabling parts of the businesses to quickly react instead of being bogged down by inefficient processes. DNA storage enables the storage of binary digital data in the double helix, taking binary coding and turning it into coding that fits in the human DNA strand. IoB does have ethical and societal implications depending on the goals and outcomes of individual uses. The third encrypts data and algorithms before processing or analytics. The impact of this will be especially hard on women in the workforce. 익스피어리언스 디자인 & 컨설팅 그룹 ‘위디엑스’는 매년 디자인 트렌드와 더불어 it 산업 전망을 리서치하고 있습니다. The eLearning Hype Curve is a visualization of what’s “trending” in eLearning, built on the Gartner Hype Cycle theory. All rights reserved. As perimeter protection becomes less meaningful, the security approach of a “walled city” must evolve to current needs. Conducted annually for more than 10 years, the CEO survey examines the business attitudes and priorities that are top of mind for business leaders. This trend enables organizations to capitalize on COVID-19 disruptors including remote work, mobile, virtual and distributed customers. Privacy-enhancing computation features three technologies that protect data while it’s being used. Computer vision determined if employees were complying with mask protocol and speakers were used to warn people of protocol violations. In fact, all of human knowledge could be stored in a small amount of synthetic DNA. 2021년도를 맞이하며, 위디엑스와 함께하는 클라이언트 기업 및 독자 여러분들을 위해 ‘2021 가트너 전략 기술 트렌드’에 대해 정리해보았습니다. Un futur qui sera ren… As these new technologies mature, they will become increasingly available and more affordable for businesses to begin experimentation. As always, these nine strategic technology trends do not operate independently of each other, but rather build on and reinforce each other. Transitioning from big data to small and wide data is one of the Gartner top data and analytics trends for 2021. This trend enables organizations to capitalize on COVID-19 disruptors. The company also adjusted its service to include more digital kiosks and enabled employees to use their own tablets to co-browse customers’ devices without having to physically touch the hardware. The hype cycle is misapplied and most successful technologies do not go through the hype cycle. Diversity, Equity and Inclusion Resource Center: Embed greater DEI in your leadership and organization. Nous allons vous expliquer ce que c’est, quelles sont les étapes qui composent le cycle et comment ils fonctionnent. Hyperautomation is the idea that anything that can be automated in an organization should be automated. Que signifie Gartner Hype Cycle ? The Gartner Hype Cycle for Emerging Technologies, 2020 highlights technologies that will significantly affect business, society and people over the next 5 to 10 years. Gartner clients can read more in the report€“Hype Cycle for Emerging Technologies, #GartnerSYM #CIO #Technology #Trends #TechTrends Advanced virtual assistants are just one of 23 of the most impactful # technologies featured on the Gartner Emerging Technologies and Trends Impact Radar for 2021 Learn more about these must-know emerging technologies for product leaders: … Eventually, industry standards for content moderation will emerge, but in the meantime, CIOs must invest in content moderation services, enforcement and reporting. écoutés. Gartner Hype Cycle: 3D Printing Predictions for 2019 4D Printing Getting Started. 25 years later, we can say they have not been entirely wrong. Read more: The CIO’s Guide to Distributed Cloud. The COVID-19 pandemic disrupted businesses and global economies in unprecedented ways, but it also forced organizations to consider a different type of future. The first provides a trusted environment in which sensitive data can be processed or analyzed. Mike welcomes Melissa Griffith and Dan Strafford … Objective insights, strategic advice and practical tools to help CIOs and IT executives achieve their most critical priorities, 3 Themes Emerge From the Gartner Hype Cycle for Midsize Enterprise, 2020, 5 Habits of Organizations With Successful AI, Gartner Top 10 Strategic Predictions for 2021 and Beyond. September 11, 2020 April 15, 2021 Trending in Education emerging technology, emerging trends, Gartner, Hype Cycle. 6 Trends on the Gartner Hype Cycle for the Digital Workplace Published on February 1, 2021 February 1, 2021 • 6 Likes • 1 Comments The “voice of society” is the shared perspective of people in a community — one that works toward acceptable outcomes for all by advocating for fair and equal representation and adherence to ethical values. In fact, Gartner predicts that through 2021, there will be a 15% rise in customers seeking outside help after being frustrated by traditional support channels. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Hyperautomation is driven by organizations having legacy business processes that are not streamlined, creating immensely expensive and extensive issues for organizations. Accessible on-site childcare can increase retention, employee engagement and productivity. 4D printing has the potential of offering dynamic capabilities. Le Gartner est décidément un groupe d’analystes très (trop ?) 2021 Gartner Magic Quadrant for Analytics and Business Intelligence Platforms, James Richardson, Kurt Schlegel, Rita Sallam, Austin Kronz, Julian Sun, 15 February 2021. The second performs processing and analytics in a decentralized manner. This is someone who understands the business and ecosystem and how to implement technology for greater impact. The IoB is about using data to change behaviors. “Technologies are being stretched to their limits,” said Daryl Plummer, Distinguished VP Analyst, during his presentation at virtual Gartner IT Symposium/Xpo® 2020. The IoB is one of Gartner’s nine strategic technology trends that will enable the plasticity or flexibility that resilient businesses require in the significant upheaval driven by COVID-19 and the current economic state of the world. Gartner Inc.’s annual Hype Cycle (below) has become a much-anticipated metric of the maturity and market viability of numerous technologies related to automated driving and new mobility. It signals upcoming technology hypes and indicates their maturity, helping leaders assess risks and early adoption benefits.
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