And I cannot reach them by phone to cancel this `subscription`.The experience of working with them is a disaster.Conclusion: a dishonest and dangerous site that we should never/ever use. We hope there will be more and more opportunities to travel with you in the future. Don't know if I would get it. I don't have any interest to give any star to Go Voyages. World's largest travel platform. Worst company with worse service ever, it's basically the worst fraud ever. All the best! I plan on reviewing each destination and hotel separately so i won't go into detail here but all destinations and accommodations along the way were impeccable. With regard to Vietnam I had set the following objectives: Experience the cultural, historical, geographical and culinary diversity of the country, going from North to South, with some flexibility built into the schedule. By telephone it does not seem any chance of contact / its super difficult.Still waiting for my remboursement/ refund. Il vaut mieux les oublier et passer directement par les compagnies aériennes. 131 reviews. We are the one who feels grateful to have clients like you. J'ai des éléments de preuve car j'ai fait heureusement fait des captures d'écran à chaque étape de ma réservation. ils nous ont vendu les billets. Spices, coffee, fabric covered notebooks, t shirts, jade and tea from Thailand. After having spent hours and hours trying to contact the customer support in French I got a phone number to call the support in English. Mon voyage a été annulé 2 fois sans être informé et sans être remboursé.Mes salutations. Ordures. I HIGHLY recommend their services and wish to express my gratitude for their caring professional service a"above and beyond" what would be expected. And nothing got done, always tell me to call later- after numerous emails, calls, six months later, finally I get not even half of my money as refund. !- proposed a refund, never got confirmation of refund request - more days spent on calls, every call the waiting time is 2 hours. The Albatroz Hotel. Nous avons appeller la compagnie aerienne 2 jours avant le voyage, par hasard et nous avons decouvert que GO VOYAGES a change la date et connection sans nous avoir prevenu!!!! Exotic Voyages Team. Vous pouvez également déposer vos avis sur les autres compagnies aériènnes et agences répertoriées dans ce guide : tripadvisor.fr/ShowTopic-g1-i10702-k7017460-…. better understanding of my family's travel and taste preferences. I’m very disappointed by this poor quality of service. J'ai effectué une double réservation, on ne m'a signalé cette erreur dû à un manque d'envoi de notification de la 1ère réservation de votre part. We only missed one excursion due to the virus, this obviously wasn't anyone's fault and EV immediately refunded our money, I didn't even have to ask. Three of the hotels, Media in Hanoi, Eldora in Hue, and Royal Riverside in Hoi An were outstanding, offering proactive, service-oriented staff, and comfortable amenities for a solo female traveler. Déçu du service Prime et réservations voitures à fuire, Conditions d'utilisation pour les auteurs d'avis. This,of course, changed everything. J'ai utilisé Go Voyages pour réservé mes vacances de cet été ( Voyage au Sri Lanka et Maldives) La veille du départ je n'avais encore aucun billet. Go Rest. All rights reserved. During our initial conversation I explained to Hoa that I would be flying into Singapore from Washington DC, and that I wanted arrangements for Vietnam and Thailand. Within a short time frame, Hoa sent over a personal travel itinerary which includes multiple destinations within Vietnam. 766 reviews. J'ai du imprimer les billets à l’aéroport et je me suis retrouvé séparé pendant l'un des vols de ma famille ( 9h de vol) . It's been 4 months! Here’s what’s new: By purchasing this item, you are transacting with Google Payments and agreeing to the Google Payments, Book car, flight, package. Nous étions prévus 4 personnes sur le vol Alitalia du 18 /10 /2013 Genève-Palerme, ayant réservé les billets chez GO Voyage (+ 2 autres personnes ayant pris leurs billets dans une agence indépendante). Toujours informé sur le service, ça rassure le client. Guides were friendly and knowledgeable, private van comfortable, and 5 star accommodations were wonderful where. J'ai bien été débité de 1525euros et je n'ai rien pu faire. On behalf of Hoa Tran, we want to thank you again for choosing and having trust in us. AOUT 2012. Compare low prices on hotels, flights, and cruises. Hoa immediately reached out and presented a couple options for us to consider based on our level of comfort. Everything went well I definitely recommend. 2,673 reviews. In all of my travels I have never been cared for in the way that I was during this trip. It is a complete fraud. We basically did the southern gems of Thailand tour offered on their website. !After one week i still have no news about Go Voyages. Sur govoyage depuis un moment pour toutes mes réservations d’avions et très satisfait du service et des prix je suis passé en Prime pour bénéficier des offres. Reply from GO Voyages. Waiting for my flight ticket refund and its Super difficult to contact Go Voyages. Dommage pour moi !!! Nous nous sommes donc présentés à 6 au comptoir d'Alitalia le 18 octobre à l'aéroport de Genève, apprenant que le vol est annulé pour cause de grève italienne, sans avoir été prévenus. Charming picturesque, with great shopping and restaurants. Do request their services. Our travel experts have over 20 years experiences with wide and deep knowledge in local travel, creating even the most complex tailor-made tours on your every detail request. The entire planning was easy and she mapped out for us a wonderful and relaxing and invigorating journey from the top to the bottom of this beautiful, country. Vraiment je conseille go voyages. I spent the most money in Hoi An. It’s my worst customer experience... Last minute they cancel our hotel. Méthodes d'escrocs!!! Toujours pas de réponse!! Definitely would use if looking for a similar tour again. I had booked a flight via Govoyage that was cancelled due to covid-19. Most of the hotels served large, varied and elaborate breakfasts buffet style. plus, Déclaration sur la confidentialité et sur l'utilisation de témoins, Enregistrez les endroits recommandés par les voyageurs pour planifier votre voyage, Afficher sur une carte les sorties, restaurants et hôtels enregistrés, Où que vous soyez, pendant votre voyage, accédez facilement à tout ce que vous avez enregistré. I also explained that I am sixty plus years old, with some mobility issues. En tout cas, je ne laisserai pas tomber cette affaire. Posez vos questions et parcourez les 3 200 000 messages actuellement en ligne. Fortaleza do Guincho Relais & Châteaux. Hi Manager,General is good but only one thing that if I am not making a mistake, I have asked your staff to compensate my un-use ticket because of the Air China, the airline company has cancelled the flight during COVID 19 since 2 months ago.He said he worked on this to refund me through my visa card, but until now I recieved nothing.Hearing back from you soon.Mr Nhim. Dear Samuel, Thank you for your very thoughtful and detailed feedback. The very best days of the voyage were spent with them. I adored Vietnam, her people and can hardly wait to return. I also went to a Go voyages office location in Paris which had been moved somewhere else 8 yrs earlier but I heared they don't keep a location/office where clients can actually ask for their concerns. I sent emails and nobody responded. Book popular tours and attractions as well as reserve tables at great restaurants. Our trip included all of the major sightseeing places,plus customized culinary experiences and contact with the locals. Exotic Voyages provides luxury tailor-made trips throughout Asia, including Vietnam, Cambodia, Laos, Myanmar,Thailand, Indonesia, Sri Lanka and Bhutan. It was our pleasure to have a chance to plan and take care of your trip. Tripadvisor is the perfect travel planner, helping you book a table at restaurants and compare low prices when booking hotels and flights for your next trip. 16 reviews. Pour faciliter la lecture de nos utilisateurs, cela nous aiderait beaucoup si vous pouviez avoir la gentillesse de bien vouloir suivre ce format : Itinéraire ( exemple : de Paris à Barcelone ). This is the version of our website addressed to speakers of English in the United States. Thank you again for choosing us and we would love to see you again in your future trips to Asia. !- I want all my money back you fraud. For 4 days I’ve spent 2h on the phone and nobody picked up. Apres avoir essayé pendant 2h de joindre govoyage malgré une annonce de service prioritaire, j’ai été basculé de poste en poste sans jamais avoir personne. J'ai donc envoyé un mail de retour à mon domicile à Chamonix. Mais Impossible d'annuler la transaction. Find the perfect place for your trip with last minute hotel & travel deals! Malheureusement l’expérience est très décevante puisque je me suis retrouvé avec 2 réservations le même jour. Genève-Palerme avec AlItalia. Standouts for lunches were Cam Thanh Village in Hoi An, Hua Tuc in Ho Chi Minh City, and Hai Ho in Ben Tre. They took notice of my limitations and paced the days accordingly. Recommend highly!! I contacted directly the Air Company and they said they already reimbursed GoVoyage. Also spent a quality day at the excellent Spa 38 (independent) and spnet a good deal of time at Chatuchak Weekend Market, as well as going to Old Siam and Chinatown (also independent). Pickups were timely. Hi Judy, Thank you for writing us these beautiful words. Nice food. I bought back as souvenirs, placemats, t shirts (all tiny, tiny) custom tailored dresses and slacks, a bamboo outfit, coffee, custom handmade leather handbags and a silk lamp from Vietnam. Une seule expèrience avec GO VOYAGE : ENTIEREMENT SATISFAISANTE. Vous pourrez ensuite les consulter de partout. Je décide d' annuler le voyage mais trés dur de l'es avoir, dossier en cours et pas de réponse aux appels!! Interlocuteur à l ecoute et pris en considération ma demande avec toutes les informations nécessaires pour l annulation des vols A et A ainsi que pour l hotel.Bien à vous voyageur qui en c est circonstance serions bien parti nous détendre peut-être 2021 soyons positif.Patrice. Wish you all the best. They say they offer free cancellation or modification of the flight. All connections, transfers, went off without a hitch. Upon arrival, Hoa reached out to confirm we made it home and to see if she could be of further assistance. It's been a tough time for all of us since the beginning of the virus outbreak but clients like you always make our day a bit brighter. Hi there, We have tried to locate your reservation using the information you have provided in your message and with your Trustpilot profile however, we have been unsuccessful. Ethnic Voyage, Lang Son: See 43 reviews, articles, and 8,490 photos of Ethnic Voyage, ranked No.4 on Tripadvisor among 6 attractions in Lang Son. I contacted Exotic Voyages about 6 months prior to our departure to Vietnam to help with planning hotels,, excursions, transportation, etc. To sum up, EV helped us monitor flight status out of Thailand and back to the states while we were hanging out at some incredible beaches. Overall, I was favorably impressed with the professional guest services rendered by Hoa, Annie, Exotic Voyages and their vendors. multiple times to fit our requirements. Maldives Full Fun Adventure Trip. Avez-vous des nouvelles de la part de GoVoyages? We have experienced English speaking guides and 9 offices throughout the world. Le 17 août dernier je leur ai envoyé ce montant en chèques vacances afin d'obtenir le remboursement comme cela est indiqué dans leurs conditions de paiement. We really hope to see you again on your next trip to Southeast Asia in the future. Within a weeks time frame EV and specifically Hoa, came up with a completely new travel itinerary to Thailand! We wish you all the best! Professional Photoshoot at Maafushi, Maldives. In Bangkok, visited the Palace Compound and did the Canal Tour. Exotic Voyages Team. There were far too many amazing sights, tastes and sounds to address in this high level (although lengthy) review .For details on specific tours, hotels and sights please refer to my other, destination-specific Tripadvisor reviews. avis aux salopards de govoyages qui viennent ici écrire de faux avis positifs 5 étoiles : retournez faire votre travail, quand on voit que govoyages bloque les remboursement depuis des mois , votre présence ici et vos faux avis sont une honte. Consultez les règles d'utilisation de la communauté, vol annulé par compagnie (coronavirus ou pas) : droit à remboursement et non avoir, annulation par compagnie/retard/surbooking : droit indemnisation forfaitaire, Conseils à lire avant d'acheter son billet, Documents d'identité indispensables pour voyage aérien, Confidentialité et utilisation des cookies, Consulter les 2 749 discussions concernant Transport aérien », Remboursement de billets annulés avec travelgenio, TRAVELGENIO, Une Arnaque Parfaite (pour eux), Travelgenio, agence de voyage sans scrupule à éviter. Cordialement, Une bonne comunication donne beaucouo de confiance. We're very proud to be the first tour company that you've worked with. Clean planes; great services for me as a mobility impaired passenger. EV and Hoa were in constant communication about what we should be expecting and any closures. I asked for a refund, Govoyage told me that it can be done if only the airline accepts. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. 1,577 reviews. Dear Michele, Thank you for your very thoughtful and detailed feedback. I have applied for a refund of my flight ticket from Delhi to Paris dated 20 March 2020 which was cancelled by the Air India company due to covid, but I did not received any acknowledgement of my refund application yet from Go Voyage. I would occasionally email Hoa a question about the trip (food, weather, etc.) Exotic Voyages Team, Last year my wife and I planned an anniversary trip to Vietnam through Exotic Voyages and their travel designer Hoa Tran. And we really enjoyed meeting Ha at the rooftop bar of our hotel in Hanoi! These services far exceeded the quality of those provided in the USA. It was fantasy real. Merci à tous ceux qui liront ce message. Go Play. I have applied for a refund of my flight ticket from Delhi to Paris dated 20 March 2020 which was cancelled by the Air India company due to covid, but I did not received any acknowledgement of my refund application yet from Go Voyage. This was our very first experience booking a trip with a tour company - and we're now incredibly spoiled! J'ai vérifié ma boîte, spam, corbeille, je n'ai absolument rien trouvé. My flight has been canceled due to the travel ban. A toute personne ayant été confrontée à ce problème, merci d'en parler si une solution a été trouvée. Do not hesitate if you are planning a trip to Asia to go through EV, you will not be disappointed. Till then, we wish you and your family good health and all the best! Very helpful and responsive in answering emails. J'ai envoyé mon dossier en Recommandé avec A/R. J'ai réglé en ligne un voyage sur Go-Voyage d'un montant de 1122 euros. Her people are hospitable, resourceful, resilient, hard-working, creative and robust. We always try our best to treat our clients like family and make you feel like home because we understand all the frustration and anxiety when traveling to somewhere across the world during this time. Je vous conseille en effet de faire de même. Our team are very happy with all the compliments yet we know that it's also a reason for us to try harder to even better our service. It definitely made our day and motivated us to improve our services even better! I try to call agence but not even recived my call. What a great guide and ambassador she is. Beautiful ship with an incredible crew. Si vous habitez un autre pays ou une autre région, merci de choisir la version de Tripadvisor appropriée pour votre pays ou région dans le menu déroulant. Gallery 12 Hotel in Bangkok was also acceptable, with a very accommodating staff, and free tuk tuk transport. Bob and Laraine P. Dear Bob and Laraine, Your feedback made our day! Je n'avais pas vu les différents forums se fâcher contre Go voyages. We're very glad that everything went smoothly and deeply thankful to know that you returned home safely. Cette version de notre site internet s'adresse aux personnes parlant français en France. la passagere etait une femme de 80 ans. Avoid this company like the plague! Diep was extremely patient working with me while we ran through several different itineraries. Fantastic Laos tour. and she always replied immediately, I wonder if she ever sleeps since we are 13 hours apart. Two guides, Vien in Hoi An and Dung in HCM City and the Mekong Delta were excellent and superlative, respectively. My favorite places on the itinerary were Hanoi, Hoi An and the Mekong Delta, but most especially Hoi An. On behalf on Diep, we want to say thank you again for placing your trust in us. The customer service is inexistent. As the disease spread through the country, lots of things were shut down,and restrictions applied. Yet I am still waiting. Your service to clients is very poor in terms of contact. 22 reviews. I had a couple questions and suggestions that Hoa immediately addressed and in the end we ended up following her recommendations. Comme c'est dit dans de très nombreux fils sur TripAdvisor depuis pas mal de temps (mais surtout sur le forum anglophone), GoVoyages fait partie du groupe Odigeo, comme Opodo, edreams et Travellinks, et aucune de ces compagnies n'est fiable ni considérée comme sérieuse tant les plaintes sont nombreuses. PLUS JAMAIS GO VOYAGES. Thank you so much. Our tours are designed to let you approach the local daily life while enjoying true luxury service. Abischai est adorable, gai, de bonne humeur, aidant, comprehensif et possede bcp d'humour. J'ai récemment été victime d'une arnaque scandaleuse de go voyages : J'ai réservé le 24 décembre dernier deux billets d'avion (Manchester-Toronto aller retour) au prix de 684 euros au total (Référence de ma réservation GO VOYAGES : 399868524). L'agence indépendante a remboursée les billets et s'est excusée. En espérant que ma requête soit prise en considération. This review isn't so much about the hotels, destinations and experiences EV and Hoa helped set up on short notice but the incredible customer service we received during these unprecedented times. Each hotel - from Hanoi to Sapa to Halong Bay to Siem Reap to Saigon to Phu Quoc was stunning, with excellent service. Book Voyage Belek Golf & Spa, Belek on Tripadvisor: See 10,351 traveller reviews, 8,447 candid photos, and great deals for Voyage Belek Golf & Spa, ranked #8 of 96 hotels in Belek and rated 5 of 5 at Tripadvisor. J'ai été obligée de prendre un autre billet pour ma soeur ! I got some inexpensive street handbags and jade at the Bougie Market in Singapore. Superlative experience. At this point we had finalized our trip details and were just waiting for our departure date. We were thankful to be able to relax and quarantine ourselves on beaches in such uncertain times. What could have been a disaster instead remained a reasonably pleasant (although worrisome) journey. Bangkok also was a positive experience. Mon entreprise a pris le relais et malgré les appels et un mail de relance pas de nouvelles. Exotic Voyages Team. Facile à interagir et gérer vos voyages et reservations, seul reproche : ne pas pouvoir communiquer par telephone, premiere reservation premiere annulation trop de contrainte pas facile de vous joindre, trop long attente de remboursement, vous n'etes pas au point d'autres support commerciale sont mieux. The Hoi An street food tour with Vien and the Reunification Palace with Dung were particular standouts. Very easy. Mine was in that policy but you can only change it if you call them. We even got a text from other EV staff to ensure we felt safe and knew where to go. Membres experts de cette destination qui pourront vous renseigner. On behalf of Ha, thank you again for placing your trust in us. One option presented to us which we ultimately pursed was to travel to Thailand who at the time was not experiencing the same COVID 19 issues as other parts of the world. I booked the trip, which included hotels, five intra-asian flights, tours and ground transport on December 10; departure was set for 12/28. Vous vous imaginez bien qu'un 24 décembre personne ne répond mais depuis j'ai essayé de les contacter pratiquement tous les jours. Get instant access to hotel discounts and 2x rewards, Find your ideal hotel and compare prices from different websites, Book travel accommodation & save! Go voyage, c’était pour moi le moyen idéal d’acheter des billets d’avion ce que j’ai fait pendant des années, presque depuis l’origine du site, à l’époque où le n° de tél de contact se trouvait sur un bandeau visible de manière permanente. All tours were well coordinated. Ils ne repond pas au courriels, ils disent qu ils vont rappeller et il ne rappelle jamais !!!!! Ils viennent d'accusé réception par mail. Se faire rembourser un billet avion ou demander un avoir, Voir toutes les conversations : Transport aérien. Thank you for such a wonderful feedback. Je viens de demander une annulation involontaire de vols pour cause sanitaire et ainsi demander à juste titre un remboursement. I don't have any interest to give any star to Go Voyages. InterContinental Cascais-Estoril . We're sure that Hoa Tran and Annie are very glad to hear how satisfied you are with the trip. Plan your vacation and book an amazing trip, with millions of travel recommendations and reviews from travelers like you on hotels, must-do experiences, top places to eat and other nearby vacation hidden gems. Normally i should have gone to Istanbul monday 26.10.20 but they never answer to me at all and i'm very worry about a refund.It's just a shame. !AVOID THIS COMPANY BY ALL MEANS !!!!!!!!!!!!!!!!! This still took a tremendous amount of planning on Hoa's end. Till then, we hope you and your family stay healthy and safe. Compare hotel deals, apartments & hostels. Soit presque 900 EUROS DE PLUS!!!!! immediate email response from Ms. Hoa Tran Thanh, with a very fast followup telephone call. 25 reviews. Exotic Voyages provides luxury tailor-made trips throughout Asia, including Vietnam, Cambodia, Laos, Myanmar,Thailand, Indonesia, Sri Lanka and Bhutan. On April 4th I received a confirmation email from Govoyages for the refund. Only the latest review will count in the company's TrustScore. Étant satisfait j’ai décidé lors d’un voyage en Espagne de louer une voiture via l’application. Keep in mind this is when COVID 19 started ramping up. C'est une véritable arnaque!!! Tous droits réservés. We collaborated on several iterations of the itinerary. Sunset Fishing Trip. Exotic Voyages Team, Hotels near Lake of the Restored Sword (Hoan Kiem Lake), Hotels near Temple of Literature & National University, Hotels near Presidential Palace Historical Site, Hotels near Vietnam Military History Museum, Zipline & Aerial Adventure Parks in Hanoi, Surfing, Windsurfing & Kitesurfing in Hanoi, Temple of Literature & National University, Lake of the Restored Sword (Hoan Kiem Lake) Tickets. It's so important for us and other travelers to hear about your experience, especially during the outbreak of the pandemic. plus. Fast forward a couple months and one week out from departure...COVID 19 hits and all the previous planning was up in the air and uncertain at best. My pone wait for 1h still no one reply me.so i am so disappointed. I called many times to get information and unfortunately nothing concrete. After 5 months I’m still waiting my reimbursement for my flight tickets. Expedia Hotels, Flights & Car Rental Travel Deals, Booking.com: Hotels, Apartments & Accommodation, Hotels.com: Book Hotels, Vacation Rentals and More, Vacation Rentals Owner App by TripAdvisor, Cookies help us deliver our services. For each call we have to wait more than (at least) 30 minutes). Your service to clients is very poor in terms of contact. THANKS AGAIN! Vol LYON/PARIS/SAIGON/SIEM REAP A/R en partage de code avec Air france et Vienam Airlines. Hoa never stopped working to assure us a pleasant and safe trip,and organized alternatives to adapt the changing circumstances. Au téléphone je tombe sur un opérateur qui me passe un service puis j'attends une vingtaine de minute et la ligne se coupe... Quelque fois la personne au bout du fil me dit qu'ils vont m'envoyer un mail ou me rappeler dans la journée mais je n'ai jamais de retour! She became my trip designer. Find the perfect vacation rental, live like a local, discover new experiences. I have called them so many times and the answer is always the same: « sorry, the amount will be refunded in 3 days ».Now, they do not answer my calls anymore. He is very kind and he organised the refund of my cancelled fligths. After two and a half weeks of traveling through Thailand we were able to return to the states. All guides spoke English, some more understandable than others. Each day I was provided with an itinerary update, from Exotic, which included pickup times, emergency numbers, and all other pertinent information. Would highly recommend Exotic Voyages. Le pli a bien été récupéré par Go-Voyages mais je n'ai reçu aucun remboursement depuis.