And they were the only one who have authority to reimburse us. Also i cant contact them by email so im needing a way to contact them asap to get payment from them for a reservation. Some of the sources of information BBB relies on are temporarily unavailable. We have built up a global portfolio of 170,000+ hotels. I would appreciate you get in contact with me..... Thieves. This is a situation that none of us could ever have imagined or prepared for and understandably we appreciate the significant impact these developments are having on your business. I have been trying to contact to cancel a reservation. I encourage everyone reading this review to take my advice and DO NOT use this website. Anyway as many have said you cannot speak with them directly. The hotel had no problem with it but this website was a definite NO Way! Tried to get a refund for my holiday(which I'd paid for in full). Hotel was booked through Stay for Long who have been as unhelpful in trying to sort this out. *The value of 1 reward night is the average price of the 10 stamps you collect. Phone number I found (407-345-4996) just rings and rings. I then tried to email a complaint and the email address which they have been contacting me through no longer exists. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Discover all our accommodation types and the best loved brands we work with I am disgusted by the way we were treated on arrival for our transfer to our accommodation last night! Help!!!! BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. If you have any questions relating to this, please do not hesitate to contact your Hotelbeds relationship manager. My advise is to book directly with the hotel although we do charge more, we always ensure fair practice. I am appalled with the hotel beds company for being left like this with no care for us except his next customers were the priority!!!! I have family trying to get this refund back from me but HotelBeds seems to be doing everything they can to avoid doing so. Ive qlso called the 5 diffrent phone numbers online and it wont connect me to anything besides a voice mail. I’ll miss a week of work. A Hotelbeds Account Manager will work with you to help grow your business. We don´t sell direct to travellers and we don´t hold your payment nor have access to your booking details. ‘This policy will apply to all bookings with the exception – for the time being – of domestic North American and Latin American bookings (where both the source market of the traveler and the destination are the same for the booking). Excludes taxes and fees. Find Out More. MaxiRoom has been designed to help you easily manage the distribution of your properties. We’ll guide you through the process. The day before we were due to head off the Govt advice was changed to Do Not Travel so could not go. He then sped the whole way to the airport which was not needed because we had hours before our flight. Expedia agreed to process my refund, yet no one has paid me because the refund has to be coordinated through hotelbeds, who you guessed it.... doesn't deal with consumers abed has no interest in refunding me. BBB Business Profiles are subject to change at any time. Hotel has cancelled the booking but they advise I contact Hotelbeds direct..... . They book their guests with us but don't send the hotel any form of confirmation. The world’s tour operators, online travel agents, airlines and employee/loyalty points plans can get direct access to our portfolio via a range of flexible and customisable tech solutions. Essentially HOTELBEDS have taken my 1,000 Euro when the Hotel itself would have been able to look at refunding it! Speaking with the hotel directly they said they could be flexible and potentially offer a refund or voucher BIT THAT I HAD TO SPEAK WITH THE SUPPLIER (I.e. Read more. "Hotelbeds is monitoring the situation closely and we have created this dedicated resource page where we will be updating our policies regularly. I had to cancel due to the pandemic. How BBB Processes Complaints and Reviews. Also, many businesses are closed, suspended, or not operating as usual, and are unable to respond to complaints and other requests. My request has not been solved, and they didn't reply my email about changing my booking. Right now we have stopped payment on our credit card. I was not made aware of this redirect until after I confirmed payment. We appreciate your patience as we and everyone in our communities focus on addressing this crisis. Our flight arrived on time, however as 6 other flights seemed to have arrived at similar times, there was a 2 hour queue to get through passport control...not our fault! I was stuck. I am making this review in hope that someone from Hotel Beds will respnd and help me resolve my issue. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. What an absolutely horrible business hotelbeds.com turned out to be. © 2020 Trustpilot, Inc. All rights reserved. Never use this hotelbeds. I quit and gave them my $600 booking. I booked a hotel through what I thought was expedia. I work for a hotel and this company is a total and utter waste of time. Because of Covid travel restrictions and my parents being in their 80’s we decided to cancel. Took forever to speak to a human, the message system hung up on me numerous times and continued to loop to the initial message after each prompt. This week I am encouraging all of my fellow soldiers to boycott this site. I got picked up from my hotel and I caught the driver taking a photo of mine and my friends bums as we were getting in the taxi and he had the flash on.